In some cases, you may want to send us screenshots, log files, or we may need to send you detail instructions or user guides. To ensure your email is read by the next available team member please send emails to email@example.com
In some cases, depending on the project scope, such as installations, pilots, or upgrades we can arrange an on-site visit to your facility or ship.
Customers can easily reach our team for help with Billing, Sales, and Technical inquiries. In case the technical issue requires further investigation, it will be escalated to our advanced technical support team, and a response will be provided via the Help Desk. Support tickets are usually handled within minutes.
Our remote support tools allow us to remote into a system and have a live chat to troubleshoot the problem. In some cases, in particular for ships across the world this proves to be a low-cost option rather than phone conversation which is subject to carrier charges and subject to satellite connection reliability and bandwidth.